Public policy updated: 27 October 2026
Check the account before requesting a withdrawal
A withdrawal reduces account balance and can reduce the room available for further trading under a trailing drawdown limit. Your available reward and the balance you can safely leave depend on the actual rules and settings of your account.
What support needs to confirm
Before submitting a request, check the dashboard and ask support to confirm the account-specific trailing reference, current loss threshold, available buffer and how a payout changes those values. Broker mapping, the high-water reference and whether the threshold changes during or after a withdrawal still require verification.
Leave room for continued trading
Do not assume that displayed profit is all available to withdraw or that a payout request fixes the loss threshold. Keep a buffer for trading risk and costs, and confirm the expected post-withdrawal account position before relying on it.
Existing and legacy accounts
The applicable account agreement and verified account settings determine the withdrawal treatment. Support should reconcile any inconsistency before the account is changed or a withdrawal is processed.
This public policy wording does not retroactively regrade trades or remove existing contractual rights. Ask support to confirm the terms applicable to an existing or legacy account.