Public policy updated: 27 October 2026
Campaign fee refund at payout #2
Receive 200% of the actual fees paid after discounts, including paid PAP entry and activation, add-ons and bundles, alongside payout #2. The team handles the refund. Free-entry PAP and other free accounts are excluded.
What counts as fees paid
Use the money actually paid after discounts, including eligible paid PAP entry and activation, purchased add-ons and bundles. Do not calculate the refund from the list price, account balance or unpaid activation. The team pays it alongside payout #2, with no separate customer claim or invented claim deadline.
Free-origin accounts
Free-entry PAP is excluded from the 200% campaign refund even when activation is paid later. Other free accounts are also excluded. A later payment does not convert a free-origin account into an eligible paid purchase for this benefit.
Late-payout guarantee and one fee refund
If an eligible payout misses the 24-hour processing deadline, excluding weekends, the guarantee is $1,500 compensation plus a 200% refund of the actual fees paid. Incomplete KYC is excluded. The same fees are reimbursed only once across the campaign and guarantee. If you already received the 200% campaign refund, a later qualifying delay pays $1,500 only, not another fee refund. If the guarantee pays the fee refund first, that refund also fulfills the campaign fee-refund benefit at payout #2.
Ordinary refund requests
The campaign fee-refund benefit is separate from ordinary cancellation or refund rights under the applicable purchase terms. Existing contractual rights are preserved; contact [email protected] for account-specific help.
This public policy wording does not retroactively regrade trades or remove existing contractual rights. Ask support to confirm the terms applicable to an existing or legacy account.