Public policy updated: 27 October 2026

Payout processing is 24 elapsed hours from the request, with the clock paused on weekends, not limited to office hours. KYC must be complete.

If an eligible payout misses the 24-hour processing deadline, excluding weekends, the guarantee is $1,500 compensation plus a 200% refund of the actual fees paid. Incomplete KYC is excluded. The same fees are reimbursed only once across the campaign and guarantee. If you already received the 200% campaign refund, a later qualifying delay pays $1,500 only, not another fee refund. If the guarantee pays the fee refund first, that refund also fulfills the campaign fee-refund benefit at payout #2.

Receive 200% of the actual fees paid after discounts, including paid PAP entry and activation, add-ons and bundles, alongside payout #2. The team handles the refund. Free-entry PAP and other free accounts are excluded.

The team handles the payment. The same eligible fees are reimbursed at 200% only once across the campaign and the guarantee. If the campaign refund was already paid, a later qualifying delay pays $1,500 only. If the guarantee pays the fee refund first, it fulfills the campaign fee-refund benefit at payout #2. This does not create another reimbursement of the same fees.

Contact [email protected] with the account and payout-request reference. Support can verify the request clock, weekend boundaries, KYC status and prior refund record. This article does not confirm that a payment has been sent.

This public policy wording does not retroactively regrade trades or remove existing contractual rights. Ask support to confirm the terms applicable to an existing or legacy account.